Terms & Conditions

These terms and conditions regulate the relationship between Ramsalt Opplevelser AS/our suppliers (“us/supplier/we”) and the customer (“you”).
By accessing, browsing, using and/or booking/ordering an activity with our suppliers, you acknowledge to have read, understood and agreed to these terms and conditions.

Ramsalt Opplevelser AS is an intermediary. The adventures you may book at our website, are delivered by our suppliers. Please note that the different suppliers may have different terms for their specific service.

BOOKING

Bookings are made through our website. The person who makes the booking accepts these conditions on behalf of all the people in a group and are responsible for all payments due. You need to be at least 18 years of age to make a booking.

TERMS OF PAYMENT

Payment according to instructions in the payment solution. The different suppliers may have different terms.

CANCELLATION TERMS

Cancellations made by you

If you have to cancel your booking, we must receive your cancellation notice in writing by email post@rmslt.no . Your cancellation date/time will be the date/time on which you send the notice.

You are strongly advised to obtain a cancellation insurance at the time of booking, that covers cancellation fees.

If you fail to join a tour, you join it after departure, or leave an activity for any reason after it has commenced/prior to its completion, we are not obliged to make any refunds for unused services.

Please note that different cancellation conditions may apply to different suppliers.

Cancellation and changes by supplier

Most of the activities requires a minimum number of participants. If this minimum is not met, the supplier reserves the right to cancel the activity. The supplier also reserves the right to change any trip with your safety in mind. The weather changes fast in Northern Norway and conditions might change rapidly. We also may cancel a trip at any time prior to departure if external factors like terrorism, natural disasters, political instability or other events prevents the supplier to operate the planned itinerary.

The supplier will make every effort to provide similar alternative arrangements without additional costs. The changes shall be optimized to make the inconvenience as low as possible for you. The supplier may offer an alternative trip at the same time as the original booked activity. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control, the refunds will be deducted any unrecoverable costs.

We are not responsible for any incidental expenses that you may have as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

Please note that different cancellation conditions may apply to different suppliers.

OBLIGATIONS & LIABILITY

You are obliged to familiarise yourself with the terms of sale for each activity, and to convey this information to other participants you have booked/ordered on behalf of. It is your responsibility to make sure that your (and your group) fitness level fits the supplier’s recommendations. Each participant must inform the guide of medical conditions, illnesses or disorders that may be relevant for safety reasons or intensified during the event/activity.

The decision of the activity leader is final on all matters likely to affect the safety or well-being of any participant or staff member participating in the activity. If you fail to comply with a decision made by a group leader or interfere with the well-being or mobility of the group, the activity leader may direct you to leave the trip immediately, with no right of refund.

ACCEPTANCE OF RISK

By booking or ordering a trip with our suppliers you acknowledge that the nature of the activities might be adventurous, and that participation in the supplier’s activities may involve personal risks above and beyond those encountered on a more conventional holiday.

We/our suppliers do not assume any responsibility for accidents that are caused by customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure) unless the accident is due to serious negligence by the activity leader.

INSURANCE

Personal travel insurance is not included in the tour price for the activities. This is your responsibility.

Liability insurance
Our suppliers carry Public Liability Insurance that covers unforeseen incidents/injuries that might happen on the activities.

Ramsalt Opplevelser AS is merely an intermediary, and do not carry Public Liability Insurance.

COMPLAINTS

If you are not content with the services provided, complaints must be made as soon as possible, at least within 14 days after completion of the activity purchased, in writing per email to supplier according to supplier list on Rmslt.no/supplier. Otherwise you forfeit the right to complain.

PRIVACY STATEMENT

This privacy statement explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

What type of personal data is collected?
Your name, telephone number, email address and details of the services you have purchased from us or which you have enquired about.

How do we collect personal data about you?
You may volunteer this information when you request information from us, contact us, make a booking, register interest for our services, connect with us via social media or by speaking to us.

Why do we collect and use personal data?
We collect personal information only to the extent necessary to deliver the services, products, or information you request.

We do not share, sell or rent information to any third parties for the purposes of direct marketing.

Security of Information
The personal information that you provide us via this website is held on secure servers by one of the leading CRM systems in Europe. None of your personal data is stored at our local computers.

All transfer of your payment information when booking via our website is done through a secure server using the Secure Sockets Layer (SSL). Payments via our website are processed by Stripe stripe.com

How long do we keep your personal data?
We will keep your data only for as long as it is necessary for the particular purpose or purposes for which we hold it unless there are any legal or operational reasons to hold it for a longer period. At the end of that period the data that we hold will be securely destroyed.

Do we share your data with anyone?
We will share your personal information with our local suppliers and the guides as they will need to perform the services you have asked for. We also need to share some of your information with selected third parties including:

Accounting
When you book/order a trip or event with us some of your data will be processed by our accounting department. The processing is necessary for compliance with the legal obligations regarding accounting. Our accountant will keep these data for a certain period. At the end of that period time the data will be deleted.

The Online Booking System we are using
We use Bokun bokun.io to offer online booking services, so when you make a booking at our website some of your data (phone number, name, email address) will be shared with Bokun.

Access to, unsubscribing and correction of your personal information
You may access, update, and/or correct all your personal information at any time.

IP Addresses & Cookies
When you visit our websites we use cookies. Cookies are small text files placed on your computer by us or our partners. Cookies allow us to identify the computer or device you’re using to access our websites – but we can’t identify you personally. By using our websites, you agree to us using cookies as set out in this statement.

We use Google Analytics to make informed business decisions about our web page.

Contacting us
Ramsalt Opplevelser, Box 3, N-8001 BODØ, VAT no 918 969 845
Calling us on + 47 75 40 06 45 | E-mail: post@rmslt.no

 JURISDICTION AND CHOICE OF LAW

By these terms and conditions, which are governed by the laws of Norway, the parties agree to the exclusive jurisdiction of the Courts of Norway. You agree that you will bring any claims and/or disputes that you submit to the exclusive jurisdiction of Salten District Court in Bodø, Norway.